Util links :
- Kayako SupportSuite » Support desk software (ticket, e-mail, live chat, self-help)
- Craig Brass Systems Forum -> Integration API
Using the SOAP API provided by CBS, i have been blocked by the need to have a ByStatus version of following function :
- getTotalSubmittedTickets()
- getSubmittedTickets()
So i made a patch creating :
- getTotalSubmittedTicketsByStatus()
- getSubmittedTicketsByStatus()
both now provide an additionnal parameter "statusids", an array of integer listing the ids of the status to select, an empty array says "all statusids"
Here is the patch : integrationapi_davixx-1.0.1-20081113.patch
You can apply it by using this kind of command :
cd /path/to/your/integrationapi wget http://david.chanial.com/kayako-supportsuite-integrationapi/integrationapi_davixx-1.0.1-20081113.patch -O integrationapi_davixx-1.0.1-20081113.patch patch -p1 < integrationapi_davixx-1.0.1-20081113.patch |
You can also make discuss, remarks and suggestions at :
- ByStatus addon for getTotalSubmittedTickets() and getSubmittedTickets()